Terms & Conditions

By using keunuae.com, you agree to these Terms & Conditions, Privacy Policy, and Returns & Refund Policy of the Site. Please read them carefully before using the Site.

1. INTRODUCTION

  • Welcome to keunuae.com, operated by Elysian Middle East, the official distributor of Keune Hair Cosmetics in the United Arab Emirates since 2018.
  • Throughout the Site, the terms “we”, “us” or “Keune UAE” refer to Keune Hair Cosmetics UAE.
  • These Terms & Conditions govern your access and use of the Site, including related sub-domains, mobile applications, services, and tools.
  • By accessing the Site, you accept and agree to comply with these Terms & Conditions (the “User Agreement”). If you do not agree, please do not use this Site.
  • We reserve the right to change, update, or modify these Terms & Conditions at any time without prior notice. Changes will take effect once posted on the Site.

2. CONDITIONS OF USE

A. Customer Information

  • To place an order, you will be required to provide accurate details such as your name, email address, contact number, and delivery address.
  • You are responsible for ensuring that this information is correct and up to date at the time of order.
  • Keune UAE will use this information solely for the purpose of processing and delivering your order, in accordance with our Privacy Policy.
  • We reserve the right to refuse or cancel any order if the information provided is false, incomplete, or misleading.

B. Privacy

  • Your use of the Site is also governed by our Privacy Policy.
  • We handle your data in compliance with UAE data protection laws.

C. Platform for Communication

The Site serves as an online platform that enables customers to purchase authentic Keune Hair Cosmetics products distributed by Elysian Middle East.

D. Availability of the Site

  • We strive to ensure uninterrupted access to the Site, but we cannot guarantee it.
  • Access may occasionally be suspended for maintenance or upgrades without prior notice.

E. License to Access the Site

  • By using the Site, you confirm you are at least 18 years old or supervised by a guardian.
  • You are granted a non-transferable, revocable license to use the Site for personal shopping purposes only.
  • Commercial use, resale, or exploitation of the Site is strictly prohibited.
  • Unauthorized use may result in termination of your account and possible legal action under UAE law.

F. Prohibited Conduct

You must not:

  • Use the Site for illegal, fraudulent, or harmful purposes.
  • Attempt to gain unauthorized access to servers, networks, or data.
  • Upload viruses, malicious code, or harmful software.
  • Impersonate any person or misrepresent your identity.
  • Post or transmit objectionable, defamatory, obscene, or unlawful content as per UAE laws.

3. Your Submissions

  • Any questions, reviews, comments, or suggestions (“Submissions”) provided to the Site become our property.
  • You grant Keune UAE the right to use your submitted content, including name and details, for marketing or service purposes.
  • False, misleading, or unlawful Submissions may be removed without notice.

4. Intellectual Property

  • All content on the Site (logos, trademarks, text, images, designs, etc.) is the property of Elysian Middle East / Keune Haircosmetics.
  • Content may not be copied, distributed, or reproduced without written consent.
  • Any misuse of intellectual property may result in legal action under UAE copyright and trademark laws.

5. Conditions of Sale

A. The Contract

  • Orders placed on the Site are confirmed upon dispatch of the products.
  • Keune UAE reserves the right to cancel any order before dispatch at its discretion.
  • Orders must be for personal use only; resale or redistribution is strictly prohibited.

B. Pricing & Availability

  • Prices are listed in UAE Dirhams (AED) and may change without prior notice.
  • We make every effort to ensure accurate pricing, but errors may occur. In such cases, we reserve the right to cancel the order and refund any prepayment.

C. Returns & Refunds

  • Please review our Returns & Refund Policy for details.
  • Returns may be accepted subject to conditions outlined in the policy.

D. Taxes

  • All prices are inclusive of applicable UAE VAT unless stated otherwise.
  • Customers are responsible for any additional charges imposed by law.

6. Disclaimer & Liability

  • You acknowledge that you use the Site at your own risk.
  • Keune UAE is not liable for:

    Interruptions or errors on the Site.
    Losses or damages (direct, indirect, or consequential) arising from Site use or product purchases.

  • To the maximum extent permitted by UAE law, Keune UAE disclaims all warranties (express or implied).

7. Indemnity

You agree to indemnify and hold harmless Keune UAE, Elysian Middle East, and affiliates against any claims, damages, or liabilities arising from your breach of these Terms or misuse of the Site.

8. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes will fall under the exclusive jurisdiction of the courts of Dubai, UAE.

9. Termination

  • Keune UAE may, at its discretion, suspend or terminate your account and access to the Site without prior notice if you breach these Terms.
  • Upon termination, you must cease all use of the Site and related services.

10. Communications

  • By using the Site, you consent to receive communications from us electronically (via email, SMS, or notices on the Site).
  • You agree that all such communications satisfy any legal requirement for written communication.